Your consultation

What happens at your consultation?

The good news is that it’s all done in the comfort of your own home or stable yard, in your own time and at your own pace.  No need to reorganise your schedule for numerous visits, because all our work together is done online by phone, Zoom or video.  This has the added advantage that your dog or your horse won’t be unsettled by the arrival of an unfamiliar person, on top of what’s already troubling them.

Step 1

The first step is our introductory phone call, where I will take some basic administrative details from you and I’ll ask you to tell me about the behaviour problem you are having.

I will give you some immediate advice, and I will tell you how I can help you further.

Step 2
After the call I will email you with my proposal for how we will work together to resolve the problem.

The email will include a detailed questionnaire for you to fill in so that I have the full picture of your dog or horse, their case history and their day to day life.

Also included: a PayPal link or my invoice (according to your preference) so that you can pay your deposit to secure your consultation place in my clinic.

I will ask your vet for a copy of your horse or dog’s medical history; it is always important to consider possible medical factors in cases of unwanted behaviour.

Sometimes I will ask you to send me videos of the areas in your home and garden, or the places where you walk (dogs), or your yard and fields (horses).

For specific cases we may arrange for me to visit you at your home or yard, or to meet somewhere so that I can observe your horse or dog’s behaviour.

Step 3
I will conduct my full assessment and I will develop a tailored action plan and follow up programme for you and your dog or horse, using my kind and effective methods based on validated psychological principles. I will not ask you to do anything with your animal that you are not comfortable with.

Your action plan may include some or all of:
Changes to daily routine
Daily activities for you to carry out with your dog or horse
Training exercises
A specific therapeutic programme (for serious aggression, fear, stereotypy or trauma cases)

I will also send you all the information you need to be able to carry out your plan, together with video trainings for some of the recommended exercises.

I will send stage 1 of your action plan to you by email and I will send a summary report to your vet for their records.

Step 4
When you have received your action plan we will schedule a call where I will give you clarity about what you need to do, and you can ask me any questions at all.

Step 5
Throughout your programme we will have regular calls by phone or Zoom where you can update me on your progress and I can send you the next step of your action plan.

Our calls will start one week after our first action planning call  and continue 6 calls over a period of 12 weeks.

At the end of this programme we will review your horse or dog’s behaviour and decide if you are satisfied with their progress, or if you require further support.

Your behaviour programme
Your three stage programme usually takes the following structure:

Stage 1
Reset – remove any factors that are causing the behaviour problem
Promote calmness and relaxation

Stage 2
Promote good choices – your horse or dog learns to choose the right things to do, and learns to stop doing the unwanted behaviour

Stage 3
Building on the good choices so that they become your horse or dog’s new natural behaviour so that good behaviour becomes their new normal!